Moving beyond the monolith

The shift away from out-of-the-box hotel management solutions

Until recently, hotels had been stuck with a singular approach to their tech: a closed, out-of-the-box legacy PMS that tried to do it all - covering everything from reservations to loyalty programs to business intelligence tools.

In the last few years, a new architecture has emerged which has been embraced by major brands like Netflix, Amazon, and Google. It is API-driven and allows different pieces of the product or platform to work independently of each other while communicating through APIs. The latest generation of hotel technology is taking this approach.

This whitepaper explores the two different approaches, the pros and cons of each, and offers an outlook on how it impacts the future of hotel technology.

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