If your hotel uses check-in as one of its first customer touch-points, you're missing out on major opportunities to build better guest relationships. Digitalization is changing guests’ expectations rapidly. To meet needs, your hotel must fully analyze the guest journey and put the guest front and center of all activities. But how can you add this to your daily routine without creating additional work? And how can you implement these changes without losing that personal touch? Here are some tips and practical use cases for implementing change that apply to every hotel, regardless of type, size, or location.
PS - If you'd prefer to read the whitepaper in German, we've got you covered. Download it here.
