If your hotel uses check-in as one of its first customer touch-points, you're missing out on major opportunities to build better guest relationships. Digitalization is changing guests’ expectations rapidly. To meet needs, your hotel must fully analyze the guest journey and put the guest front and center of all activities. But how can you add this to your daily routine without creating additional work? And how can you implement these changes without losing that personal touch? Here are some tips and practical use cases for implementing change that apply to every hotel, regardless of type, size, or location.
PS - If you'd prefer to read the whitepaper in German, we've got you covered. Download it here.
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Use this area to go into detail about the VALUE/BENEFITS your offer is going to give your targeted persona. Get to the point fast and keep it impactful! (It doesn't have to be long)
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Tell the visitor about their pains. Tell them what they would loose if they don't accept your offer and also how easy it would be to solve their pain if they just use your offer.
"Innovation is at our very core, so it was vital for Place to Sleep Hotels to find an innovative partner with a next generation PMS. We believe in the big vision and team of apaleo which we have known for many years.”
CEO, Place to Sleep Hotels
"It is amazing how easily we can manage our prices with Hotellistat – the rates are automatically updated in our apaleo PMS and synchronized with our OTAs without a channel manager. The entire setup was done in less than one hour.”
General Manager, Hotel Uhland
"We replaced our Fidelio PMS with apaleo in a very short period of time - three days! It was time to move to an innovative, cloud-based solution. With apaleo, we can finally embrace the future and leverage our technology."
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